FitX On-Demand brings your facility's fitness classes to your phone and your TV. Below are the questions we hear most. If your answer isn't here, email us — we reply to every message.
Email supportWhere do I get my login?
Your gym or apartment community creates it for you. Ask the front desk or your property manager — they can add your account in seconds. FitX has no public sign-up.
How do I watch on my TV?
Install FitX on your Apple TV or Google TV / Android TV. Open it and a 6-digit code appears. In the phone app, go to the TV tab and enter that code. Your phone and TV are now linked.
Do my phone and TV need the same Wi-Fi?
No. FitX connects them through the cloud, so it works even when your phone is on cellular data. There's no Chromecast or AirPlay involved.
How do I start a class on the TV?
Pick any class in the phone app and tap Play on TV. It starts on the big screen, and your phone becomes the remote — play, pause, and skip from where you are.
The video plays but there's no sound.
Check that your TV's audio output is on. If you use a soundbar or receiver, make sure it's powered on and set to the TV's input — TVs send app audio there instead of their own speakers.
A class won't start or keeps buffering.
Confirm the device is online, then close and reopen the app. If it persists, email us with the class name and roughly what time it happened.
I moved out / cancelled my membership.
Your facility can disable your account, which removes access immediately. To have your data deleted, email us from the address on your account.
I'm a facility manager and need to add or remove members.
Sign in to the FitX dashboard with the manager account you were given, and use Add User or the Disable/Remove buttons.
FitX On-Demand